Shipping / Local Drop-Off
Shipping Policy
Most items ship within 2 business days and are delivered with the shipping method chosen at check out at the time you placed your order. If a digital proof was requested, the processing time starts to count from the date the digital proof was approved by the buyer.
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If you need to upgrade shipping while the order is still being processed, please contact us and an invoice can be sent to you with the cost of the shipping upgrade.
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Delivery dates are an estimate provided by the shipping carriers and while delays are rare, they may occur while the item is in transit.
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No changes to your order or shipping method can be made after an order has shipped.
Local Drop-Off Service
Your purchase can be dropped at your door step if you are a local buyer. This is only available for drop-off in Strongsville, OH.
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Local Pick-up service is not available at this time in observance of COVID-19 precautions.
Return & Exchange Policy
Our products are made to order and returns are accepted for non-personalized items, buyer is responsible for shipping to return the item. There are no returns or exchanges for personalized products but please contact us if you have a problem with your order.
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In case of product defect, a replacement can be provided. In order to request a replacement due to defect, customer must submit a picture of the defected item, once the defect is confirmed we can ship a replacement piece. Please note that when applicable, only the defected piece will be replaced and not the entire order.
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We strive to ship everything in perfect condition and whenever requested, we will provide a digital proof of our printed products so you can review the design and text to make sure everything looks good before we start the printing process.